Shipping & Delivery Policy
Windsor Table — refined catering, carefully delivered.
1) Overview
Because our products are prepared to order and many items are perishable, deliveries are scheduled within set windows and handled by trained staff or trusted couriers. Please review the details below before placing your order.
2) Delivery Areas & Windows
- Primary zone: Greater Toronto Area (GTA).
- Standard windows: 2-hour arrival window selected at checkout or agreed on invoice.
- Same-day: Not available. Rush requests may be accommodated by arrangement.
Tip: For venues with loading docks, security, or elevator bookings, please share access details at least 48 hours in advance.
3) Delivery Fees
- Calculated at checkout or on invoice based on distance, order size, and service level.
- After-hours or holiday surcharges may apply for late-night or statutory-holiday events.
- Stairs or special access requiring additional staff may incur a handling fee.
4) Lead Times & Cut-Offs
- Standard menu: Order at least 72 hours in advance.
- Large events (>50 guests) or custom menus: Please allow 7–14 days.
- Orders are confirmed once payment is received (or per contract terms).
5) Pickup Option
Pickup is available by appointment from our Toronto kitchen. We will provide the exact pickup window and instructions in your confirmation email.
6) Packaging, Holding & Food Safety
- Orders travel in insulated carriers with hot/cold holding as required.
- Upon delivery or pickup, please refrigerate or hold hot items immediately and follow any reheating/serving instructions provided.
- Serving equipment and rentals (if any) are listed on your invoice and must be returned as scheduled.
7) Missed Deliveries & Redelivery
If the recipient is unavailable during the confirmed window and access arrangements were not provided, the driver may wait up to 10 minutes. Redelivery (if possible) or on-site waiting is subject to additional fees. Because items are perishable, refunds are not available for missed deliveries.
8) Address or Time Changes
We can accommodate changes up to 24 hours before your window, subject to availability. Please email inquiries@windsortable.com with your order number.
9) Weather, Traffic & Force Majeure
Severe weather, road closures, or events outside our control may affect arrival within the selected window. We’ll communicate updates and make reasonable efforts to deliver as close to the timeframe as possible.
10) Shipping Outside Service Area
We do not ship food items by post or courier services outside our service area. For out-of-region events, please contact us to discuss staffed catering.
Related: Returns & Refunds
As a catering business, we do not accept returns on perishable items. If anything arrives damaged or incorrect, contact us within 4 hours of delivery with your order number and photos so we can assist promptly.
