Windsor Table – Return & Refund Policy

At Windsor Table, we take pride in delivering high-quality catering services and freshly prepared meals for large groups. Because our products are perishable, all sales are final. However, we are committed to your satisfaction, and if there is an issue with your order, we will work with you to make it right.

1. No Returns

Due to the nature of our catering services and food safety standards, we do not accept returns of food once it has been delivered or picked up.

2. Refund Eligibility

Refunds are only considered in the following cases:

• Food was delivered in defective or unsatisfactory condition.

• Items were missing or incorrect compared to your order.

Refunds will not be provided if:

• Food has been opened, partially consumed, or tampered with.

• Dissatisfaction is due to personal taste preferences.

• Delivery was refused without cause.

3. Refund Methods

If approved, refunds may be issued in one of the following ways:

• Original payment method

• Store credit for future catering orders

• Company cheque refund

Please note: Refunds will be minus any applicable shipping or cooking fees.

4. Return Shipping/Handling

Customers are responsible for the cost of returning any defective items, if applicable.

5. Proof of Purchase

A valid receipt or order confirmation (online purchase proof) is required for all refund requests.

6. Processing Time

Once your claim is reviewed and approved, refunds are processed within 5–10 business days.

7. How to Request a Refund

To request a refund, please contact us within 48 hours of receiving your order:
📧 Email: inquiries@windsortable.com

When contacting us, please provide your order number, proof of purchase, and details (with photos if applicable) of the issue.